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- OUR COMMITMENTS
QUALITY AND TRUST
AEON's Commitment to our customers.
TOPVALU promises to be the best value in Malaysia for price and quality.
- Consumer-Centric Product Development
- TOPVALU products are inspired by your lifestyle needs. When producing a product, we conduct in-depth consumer research and quality testing to ensure high level of acceptance by our consumers.
- Industry Leading Quality and Safety Standards
- To ensure the highest level of safety and quality, all TOPVALU products are only produced by manufacturers who passed stringent audits and meet Aeon's quality standards. All TOPVALU food products in Malaysia are also HALAL certified.
- Incredible Savings
- At TOPVALU, we are always looking at ways to reduce product costs in order to deliver the best value to our customers. We work to ensure that all TOPVALU products have quality equal to or better than the national brand at value prices.
- Easy To Understand, Easy To Use
- We want our consumers to know exactly what they are buying. TOPVALU products have clear packaging labels that contain ingredients, nutritional facts, directions for use and storage instructions.
- Satisfaction Guarantee
- TOPVALU's product satisfaction guarantee is part of our commitment for excellence. We welcome your feedback on our products via AEON Careline 1-300-80-AEON (2366), email, Facebook fan page and Customer Service Counters.
TOPVALU Trusted and Safety Information
TOPVALU is committed to making our customers feel safe when using our products. We provide our customers with all the necessary information, including manufacturers' details. All TOPVALU products are developed under a strict quality control system.
All TOPVALU food products developed by TOPVALU Malaysia are certified HALAL, which means our Muslim customers are able to enjoy it without hesitation.
- We do not use raw materials that are composed of or contain GMO (Genetically Modified Organism) in our Food or Food ingredients.
- Ingredients in all food that are known to cause hypersensitivity or allergies will be stated. These allergens are classified into 6 groups: Egg, Milk, Gluten, Seafood, Soy and Nuts.
- Name and address of main production plant are printed on the product label. These are the same details listed in the Halal Certificate.
- TOPVALU MINERAL WATER DEVELOPMENT PROCESS
- Source of Water
Natural mineral water is extracted from a deep aquifer (>100 metres). The minerals are accumulated over the span of hundreds of years as water travels over the natural rock formation of the aquifer.
- Plant and Environment
Manufacturing facilities are located away from industrial and housing areas. The production plants have a large land area of up to 200 acres, surrounded by lush greenery and green vegetation.
- Aeration
Aeration is a pretreatment process used to treat taste and odour in the water. It helps to remove unnecessary taste profiles in the water.
- Filtration
- The purification process has three phases:
- Preliminary filtration
- Intermediate filtration
- Membrane filtration
- The natural composition of the minerals must
retain its original purity. Therefore, to ensure compliance, only filtration processes are allowed in purifying the water.
The natural composition of the minerals must retain its original purity. Therefore, to ensure compliance, only filtration processes are allowed in purifying the water.
- UV Sterilization
This process is carried out to disinfect the water effectively. It will ensure that any incoming microbiological contaminants are destroyed and there will be a minimal possibility for post-treatment contamination.
- Filling, Capping and Product Coding
- Fully automated bottling line filling
- Fully automated capping line fixing
- Product Coding by batch number and expiration date
- First Inspection
- Check the water level
- Check the capping
- Check the coding
- Labelling
After the first inspection, the bottles will then proceed to the automated labelling process.
- Second Inspection
Each label attached is checked to ensure all the information on the labels are readable and very clear to the customer.
- Packing
This is an
automated-cartoning process.
- Delivery
Cartons are delivered to Distribution Centre.
- TOPVALU GARMENT DEVELOPMENT PROCESS
- Fabric Inspection
- High-quality fabrics such as fabrics containing high UV protection are selected and inspected carefully.
- Cutting
- Patterns are created by using CAD Software and automatic cutting machine which allows precise cutting.
- Sewing
- Well trained and skilled operators conduct the sewing work carefully.
- Intermediate Inspection
- Quality control officers carry out the intermediate inspection for all products, e.g. size, sewing, appearance, and strength checks.
- Ironing
- Using industrial high temperature steam iron makes the fabric more beautiful.
- Final Inspection
- Skilled inspectors perform a total inspection on all finished products carefully.
- Needle Detection
- We use the needle detector to ensure that there are no needle in the finished products.
- Packing
- We only pack products which have passed all required inspections.
- Delivery
- We deliver the products to DC (Distribution Centre) to be distributed to stores.
- Store
- We are devoted to providing high-quality goods to the customer.
